Your
questions
answered

If connecting to a real-life human is more your thing,
you can reach our Customer Happiness Team via the email on our Contact page.

Topics

Frequently Asked Questions

General

What are terpenes?

Terpenes are often considered the “active” components of essential oils. While plants will produce them to influence their external environments (e.g., attract pollinators, deter pests, etc.), many also have physiological benefits for humans.

Are Cannanda's terpenes from cannabis?

No, our terpenes are extracted from other botanical sources to ensure our products comply with Canada’s Industrial Hemp Regulations and Cannabis Act.

Are Cannanda's products legal?

All our products are 100% legal in Canada, US, Australia, and any other territory that allows hemp seed oil. Our terpenes are from sourced from non-cannabis botanical essential oils sources, and our hemp seed oil is pressed from Canadian organic hemp seeds, which have been cleaned to remove traces of the hemp flower/bud.

Can children use your products?

Yes! Every ingredient we use has GRAS status (generally recognized as safe), which is a US-based food safety designation. This means that these ingredients can be added to food products without further regulatory approval—and food has no age restrictions. By creating our blends using isolated terpenes, we can intentionally avoid the use of more problematic terpenes (such as those in eucalyptus or rosemary essential oils), which make them off-limits for children. That said, we generally recommend our products for children 6+ years old.

Can I use more than one product at a time?

Yes! It’s absolutely safe, and we’ve created our blends to be safe (and effective) when used together. In the nutrition supplement world, this is called “stacking” and it’s a great way to enjoy the benefits of terpene blends without worrying about negative interactions between products or thinking that you’re getting way too much or any particular terpene.

Cannanda CB2

Will CB2 work for me?

Cannanda CB2 products have an estimated success rate of 60-70% (or 2 out of 3 will benefit), making this one of the most successful products on the market (by contrast, most therapeutic products have a success rate of 30-50%).

Since the unique blend of terpenes in Cannanda CB2 works through activation of your body’s CB2 receptors, how much of a benefit you feel will depend on a number of factors related to your physiology. First, your body has to produce enough CB2 receptors in the area you are looking for relief. For example, if you sprained your ankle, your body would normally up-regulate the expression of CB2 receptors around your ankle, so that when you use these terpenes, you’ll find relief. If your body doesn’t adequately up-regulate CB2 receptors, there will not be enough receptors to activate so you won’t feel the benefits of the terpenes as much. BUT pay attention to other areas of your body... you might find that other aspects of your health are improved (those areas where CB2 receptors are present in sufficient quantities). 

Second, the CB2 receptors’ conformation must be in the “open” configuration. This allows the terpenes to activate CB2 receptors and transmit a signal into the cell. If, however, the receptors are in the “closed” configuration, the terpenes might not be able to activate the receptors, or the signal might not be transmitted as it should.

If either of these factors are sub-optimal, the benefits you experience might be muted (although you might still get benefits to other areas of your body in unexpected ways).

Can I take CB2 daily for general health?

Absolutely! While CB2 is an excellent therapeutic solution for many people (and pets) dealing with specific health conditions, it's also an amazing daily supplement to help keep you healthy.

Studies have shown that activation of CB2 receptors can keep your body operating optimally, and will not only help reduce the risk of disease and illness, but it can help reduce the severity of consequences (e.g., one study on strokes suggested using a CB2 receptor activator prior to a stroke might help reduce the area of damage, as well as reduce the resulting memory impairment).

Can I travel internationally with it?

Our concentrated terpene vials can be taken anywhere in the world. CB2 Hemp Seed Oil, however, contains hemp seed oil, which may not be legal in various countries around the world. Check with local laws before travelling with hemp seed oil products.

Can I take Cannanda CB2 with medications?

Yes, when use in recommended amounts, you can take Cannanda CB2 with medications. Every ingredient used has GRAS status, which is a US-based food safety designation meaning that these ingredients are safe food ingredients.

That said, it’s important to keep your prescribing doctor informed so that they can make any adjustments to your medications as needed.

Can I use Cannanda CB2 or Dog-Ease CB2 with cats?

Unlike dogs, cats metabolize certain terpenes much slower, which can increase the likelihood they will build up in their body to undesirable levels. So the amounts given to cats should be much lower and for short periods only. We do NOT recommend using the concentrated terpene blend with cats, and CB2 Hemp Seed Oil is a suitable option with a max daily dosage of about 1-2 mL.

Are Cannanda’s products safe if I’m drug tested for banned substances?

YES! CB2 Wellness is completely safe if you are subjected to random drugs tests at work or for athletic events.

While many CBD products “should” be safe, many have undeclared THC, which can result in a positive drug test for cannabis. We’ve heard quite a few stories like this, so don’t take the risk with CBD if you’re subjected to random drug tests!

What's the difference between Cannanda CB2 and CBD?

When compared to CBD, our CB2:

1) Directly activates CB2 receptors (CBD does NOT activate any cannabinoid receptor)

2) Has far better bioavailability (bioavailability is one of the main limiting factors for CBD)

3) Likely due to the two reasons above, has about a 60-70% success rate...or 2 out of every people will find it works (CBD's success rate is only about 33%, or 1 out of 3 find it works)

4) 100% GRAS status (Generally Recognized As Safe), making CB2 as safe to consume as food (CBD had its self-affirmed GRAS status revoked by the US FDA)

5) Just because an ingredient is GRAS, however, doesn't mean it's safe for dogs. We only use ingredients proven to be safe for humans AND dogs (CBD still has many gaps in knowledge on safety and toxicology--not just for humans, but especially for dogs).

6) Safe for anyone who is drug tested for work or athletic events (most CBD products have undisclosed THC, and even pure CBD, called CBD isolates, can breakdown over time into compounds that result in a positive test for banned substances).

7) Does not have adverse drug interactions (CBD has numerous known adverse drugs interactions, and can be dangerous for anyone taking certain medications)

8) Legal to travel with internationally (an important point as international travel starts to open up again--you cannot travel across international borders with CBD)

9) Far more affordable! (By a LOT!)

CB2 Hemp Seed Oil

What's the difference between CB2 Hemp Seed Oil and standard hemp seed oils?

Compared to regular hemp seed oil, our CB2 Hemp Seed Oil is:

1) Terpene-infused with our physician-formulated multi-award-winning Cannanda CB2 terpenes to activate your CB2 receptors.

2) Has world-leading stability, achieved through careful cultivar selection, processing, and a number of proprietary measures to ensure that our oil is fresh, and that you won’t be consuming rancid/oxidized oils

3) Uses glass bottles that are an impermeable barrier to oxygen and moisture (leading to better stability), and among the most recycled and recyclable materials.

4) Is an organic, cold-pressed, and raw oil from Canada, meaning our oil is free from pesticides and solvents.

5) Free from all Health Canada priority allergens.

6) And finally, our hemp seed oil raw material is Halal- and Kosher-certified.

What is SDA?

Considered an omega-3 fatty acid, SDA is an alternative non-fish, vegetarian source of omega-3s. When most think of vegetarian sources of omega-3s, ALA is what comes to mind. While ALA-rich foods often are recommended as an additional or alternative source of omega-3s for those who don’t or can’t consume fish, the conversion of ALA to longer long-chain fatty acids like EPA and DHA is inefficient.

The benefit of SDA is that its conversion is far more efficient, making SDA an important fatty acid for everyone, but especially vegetarians.

Unfortunately, dietary sources of SDA are limited, but hemp seeds are one of the best! Each tbs of Cannnada CB2 Hemp Seed Oil provides approximately 190 mg of SDA in addition to our multi-award-winning, doctor-formulated CB2 blend of terpenes that your CB2 receptors love.

What is GLA?

Gamma-linolenic acid (GLA) is an “essential” fatty acid, which means that the body does not produce this fatty acid on its own and therefore must be consumed from the diet. Your body uses GLA to produce substances that support cardiovascular health (helps maintain cholesterol levels, and build HDL—the “good” cholesterol), and helps to make the myelin sheath that surrounds nerves (this is what’s damaged in Multiple Sclerosis). GLA supplements are often used to treat arthritis, ADHD, PMS, discomforts of menopause, MS, and liver cirrhosis.

Each tbs of Cannnada CB2 Hemp Seed Oil provides a high amount of GLA (approximately 480 mg) in addition to our multi-award-winning, doctor-formulated CB2 blend of terpenes that activate your CB2 receptors.

Dog-Ease

Is Dog-Ease CB2 safe for cats?

Unlike dogs and humans, cats metabolize certain terpenes much slower, which can increase the likelihood they will build up in their body to undesirable levels. So amounts given to cats should be much lower.

For Dog-Ease CB2 Hemp Seed Oil, we recommend 1-2 mL per day, while for the Dog-Ease CB2 terpene blend we suggest you only use a few drops in an aromatherapy diffuser placed near your cat.

Can horses also use Dog-Ease CB2 Hemp Seed Oil?

Yes, for sure! Horse owners often reach for a jug of vegetable oil when wanting to bump up energy consumption for weight gain or wish to add shine to a coat. Others look to Essential Fatty Acid products for the same reasons humans use EFAs—cardiovascular health, pain and inflammation, brain development, etc. 

Dog-Ease CB2 offers all the above with an amazing EFA profile (providing a unique omega-3 called SDA) and added terpenes to help balance a horse’s Endocannabinoid System to bring relief to things like pain and anxiety.

Dosing is the same as what the label says for dogs, which is 1 tsp (5mL) for every 25 lbs of body weight (this won’t be enough oil if the goal is weight gain, so top up daily calorie consumption with any other healthy oil).

As with all new feedstuffs, horses should be slowly acclimated to the oil, starting with a quarter to a third of the daily dose, and then increasing slowly from there. A slower introduction schedule allows the horse’s gastrointestinal tract to adapt to the fat, which will reduce the likelihood of soft manure, a typical, though usually transient, effect of using any oil in general.

What's the difference between CB2 and CBD?

When compared to CBD, our CB2:

1) Directly activates CB2 receptors (CBD does NOT activate any cannabinoid receptor)

2) Has far better bioavailability (bioavailability is one of the main limiting factors for CBD)

3) Likely due to the two reasons above, has about a 60-70% success rate...or 2 out of every people will find it works (CBD's success rate is only about 33%, or 1 out of 3 find it works)

4) 100% GRAS status (Generally Recognized As Safe), making CB2 as safe to consume as food (CBD had its self-affirmed GRAS status revoked by the US FDA)

5) Just because an ingredient is GRAS, however, doesn't mean it's safe for dogs. We only use ingredients proven to be safe for humans AND dogs (CBD still has many gaps in knowledge on safety and toxicology--not just for humans, but especially for dogs).

6) Does not have adverse drug interactions (CBD has numerous known adverse drugs interactions, and can be dangerous for any dog or horses taking certain medications)

7) Legal to travel with internationally (an important point as international travel starts to open up again--you cannot travel across international borders with CBD if you're travelling with your dog and need to bring pain or anxiety relief with you)

8) Far more affordable! (By a LOT!)

Order Status & Tracking

What countries does Cannanda ship to?

We ship across Canada and the continental United States.

Internationally, you can find our products in the UK, France, Germany, Australia, and South Korea. Please visit our Where to Buy page to find local retailers.

Duties and taxes for US orders

Customers based in the US might be required to pay applicable sales tax, duties and customs charges which are determined by US government.

Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Cannanda, please contact your local government for specific details.

By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to Cannanda and no refund will be processed.

When can I expect my order to ship?

Generally, orders placed Monday-Thursday are shipped within 1 business day. During busy periods (or if we're short staff), it might take up to 3 business days to ship. We will always notify you by email if we are unable to ship your order for any reason.

Orders that come in over the weekend or holidays won't get shipped until Monday at the earilest.

How do I track my order?

Once our warehouse fulfills your order, you will receive tracking information via email.

Why is there no tracking update for my order?

Order tracking information may not be available to view immediately after you receive your shipping confirmation.

If you do not see tracking information after a full business day has passed, please contact Customer Care.

Get in touch

Have questions about your order, our products, or just a general enquiry?

Email us at Cannanda@3Dmedicine.org, or

text 647-556-9997 (calls not supported)